Terms of Service

1. Acceptance of Terms

By accessing and using Horura ('the Service'), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of the Service

Horura is an online marketplace that connects sellers ('Sellers') with customers ('Buyers'). Sellers offer campsites, food, events and Shop items (goods for sale, gear for rent and outdoor services). We facilitate bookings, orders and payments, but each Seller is responsible for what they offer.

3. User Accounts

You must be at least 18 years old to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4. Booking Terms

All bookings and orders are subject to the Seller's availability. A confirmed booking or order constitutes a binding agreement between the Buyer and the Seller. Horura earns its share from a rebate that the Seller funds on each sale, and not from a fee added to the Buyer's price. Part of that rebate is returned to Buyers as Horura Points.

5. Cancellation Terms

Cancellation and refund terms are set for each listing. Please review them before you make a booking or order. An approved refund can take up to 14 working days to reach you.

6. Payment

Payments are processed securely through HitPay. We accept credit cards, debit cards, FPX (online banking) and Touch 'n Go eWallet. All prices are stated in Malaysian Ringgit (MYR).

7. Responsibilities of Sellers

Sellers are responsible for the accuracy of their listings, for the goods and services they provide, and for the safety of their guests and customers.

8. Contact

For questions about these terms, please contact us at support@horura.app.